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eVisitNB Update: We’re Here For You!
Last Updated: March 23, 2026
We know how important consistent healthcare is to you and your family. We are pleased to share that the Government of New Brunswick has extended the eVisitNB contract until June 30th, 2026.
Your Most Common Questions
Is eVisitNB still closing on March 31st?
No. We have received an extension to continue serving you until June 30, 2026. eVisitNB will be available every day from 8 am to 8 pm to support New Brunswickers with a valid Medicare card issued by the Government of New Brunswick.
Is patient care still a priority during this extension?
Yes. Our team remains committed to providing safe, professional, and compassionate care through the remainder of our service period.
Will I still be able to access my medical records after June 30th, 2026?
Absolutely. Your health information belongs to you. Even after the service ends, you can log in to your Maple account at any time to view your past consultations and records. Maple will reach out with a simple, step-by-step guide to help you access and share your medical information
What’s Next?
What happens after June 30th, 2026?
The Government of New Brunswick will share details on how you can access virtual care after June 30th, 2026.
Will I need to sign up for something new after June 30th, 2026?
The Province will communicate the next steps for provincially sponsored virtual care.
Will my information be automatically shared with the Government of New Brunswick or the new provincial virtual care provider?
No, patient records are not automatically transferred. Maple will provide instructions on how to access and, if you choose, share your records with the new provider or with your primary care provider, to ensure continuity of care.
Lab Tests and Referrals
What do you need to know about lab tests?
eVisitNB will issue laboratory requisitions until June 15th, 2026.
● All lab tests must be completed on or before June 23rd, 2026.
● eVisitNB will review and follow up on all labs completed before June 23rd, 2026.
● Labs completed after June 23rd, 2026 will not be valid.
How can I book an appointment for bloodwork?
For Horizon Facilities in Moncton, Saint John, Fredericton, Upper River Valley, Perth, and Miramichi areas, you can book an appointment by visiting Self-Booking Options at Horizon. For Vitalite Facilities in Moncton, Edmundston, Campbellton, and Bathurst areas, please call your local hospital for instructions.
What do you need to know about changes to specialist referrals?
Specialist referrals can only be issued for patients without a family doctor or nurse practitioner until June 15th, 2026.
If you need a referral and have a family doctor or nurse practitioner, please contact their office to schedule an appointment.
The Government of New Brunswick has indicated that it will ensure continuity for all referrals for unattached patients issued by eVisitNB and will notify you on how you can obtain a referral or check on the status of an existing referral after June 30th, 2026.
General Service Questions
Do I have to pay? Does New Brunswick Medicare cover eVisitNB?
eVisitNB Nurse Practitioner On-Demand Consultations are FREE with a New Brunswick Medicare card. Unfortunately, we are unable to accommodate consultations without a valid Government of New Brunswick Medicare card.
What happens if my provider rejects my consultation request?
If your provider rejects your consultation request, you will receive a notification and a reason.
What happens if my provider cannot help me during my video, phone, or messaging consultation?
On the rare occasion that the provider determines that you need an in-person examination within the first few minutes of your consultation, or that they cannot help you with your request, you will be advised of your best options, and the visit will conclude.
Can I choose my healthcare provider?
Our On-Demand Option will match you with the first available eVisitNB healthcare provider. This allows us to meet your needs in the most efficient and timely fashion. Your provider will have access to your previous medical history and consultations on eVisitNB.
How do I get my prescription?
After your consultation is completed, select “PICK UP” to send your prescription to the pharmacy of your choice. If you are unable to find your pharmacy on the map, please email support@getmaple.ca
Is eVisitNB safe and secure?
eVisitNB only lists healthcare providers licensed in the Province of New Brunswick who are in good standing with their professional regulatory organizations. Your privacy is our top priority. You can learn more about how your data is handled in our Terms of Service and Privacy Policy.
Can I request a consult for my children or a parent?
Yes, you certainly can! When booking the consult, select that you're booking for "someone else", add their information, and proceed with making an appointment. At the time of the consult, you and the individual for whom the consult is intended will both need to be present.
Do I have to be physically located in New Brunswick during my appointment?
Yes, all patients seeking care via eVisitNB must be physically located in New Brunswick.
Still have questions?
For feedback on provincial healthcare decisions, please get in touch with your local MLA or the Government of New Brunswick.
For questions about care you received with us, we’re here to help at support@evisitnb.ca.
How do I register for eVisitNB on Maple?
Please watch this brief video below on how to register for eVisitNB on Maple.