FREQUENTLY
ASKED
QUESTIONS
No medical advice can be provided via our customer support email.
Please click here to register for a healthcare consultation.
You can register and speak to a healthcare provider for FREE with a valid NB Medicare Card
Why does it still say that I have to pay?
If you login to your account and it shows that you still have to pay, click on THIS LINK and you will be prompted to add the eVisitNB Clinic to your account.
Log out and log back in and you will be able to access eVisitNB services for FREE with a valid New Brunswick Medicare card. If you require service in French, please set you language preference in your profile settings to French only.
Do I have to pay? Does New Brunswick Medicare cover eVisitNB?
eVisitNB Nurse Practitioner On-Demand Consultations are FREE with a New Brunswick Medicare card. Unfortunately, we are unable to accommodate consultations without an NB Medicare card.
What happens if my provider rejects my consult request?
If your provider rejects your consult request, you will receive a notification and a reason.
Depending on the rationale for the rejection, you may be able to resubmit your request based on your provider's feedback so that your request fits within eVisitNB's scope of care.
What happens if my provider cannot help me during my video, phone, or messaging consultation?
On the rare occasion that the provider determines that you need an in-person examination within the first few minutes of your consult or they cannot help you with your request, you will be advised about your best options, and the visit will conclude.
Can I choose my healthcare provider?
Our On-Demand Option will match you with the first available eVisitNB healthcare provider.
This allows us to meet your needs in the most efficient and timely fashion.
Your provider will have access to your previous medical history and consultations on eVisitNB.
How do I get my Prescription?
After your consultation is completed, select “PICK UP” to send your prescription to the pharmacy of your choice.
If you are unable to find your pharmacy on the map, please email support@getmaple.ca
Is eVisitNB safe and secure?
eVisitNB only has healthcare providers licensed in the Province of New Brunswick in good standing with their professional regulatory organizations.
Your privacy is our top priority. You can learn more a how your data is handled in our Terms of Service and Privacy Policy.
Can I request a consult for my children or parent?
Yes, you certainly can! When booking the consult, select that you're booking for "someone else", add their information, and proceed with making an appointment. At the time of the consult, you and the individual the consult is for will both need to be present.